1. Thrillzone Website
    

• Thrillzone has a 24 hours cancellation policy for online reservations to receive a full refund. As an alternative Thrillzone offers flexibility to move bookings to another date or even put them on hold temporarily if the dates are unsure at the moment

​

• For cancellations, customers needs to either reach out via phone, e-mail or be in store

​

• Payment made on website would be refunded online and cannot be refunded in the store.
   

    2.  Third Party Websites
 

• For reservations made on third-party websites, Thrillzone offers to move the bookings if customers have paid full price for the activity.
   

• Bookings made for discounted time slots, Thrillzone offers to move the booking to another date and time, if the customer pays the difference to the original price.
   

• If customers would like to cancel a reservation that was made over a third party website, the customer needs to contact the Third-party website directly. Thrillzone offers support if needed to go through the process with Third-party websites.
   

• Thrillzone CAN NOT give Refunds for reservations made on Third-party websites.
   

• Thrillzone offers the option to use the value spent on Third-party websites on any other activity if the customer pays the difference in the value.

​

Phone Reservations:
 

• Thrillzone offers a 24-hour cancellation policy on phone payments.
   

• Thrillzone offers the flexibility to move the reservation or change of activity if needed, provided a difference in the value is paid

​

Walk In Reservations:

​

• Thrillzone offers a 24-hour cancellation policy on reservations made in the store.

​

• Thrillzone offers the flexibility to move the reservation or change of activity if needed, provided a difference in the value is paid

​

Cancellation cause by Covid-19:

​

• Thrillzone understands how difficult the pandemic has been for everyone. Customers unable to attend their booking because of covid-19 restrictions would be offered to move the booking to any other time. 

​

• A full refund would be also be provided as long as proof of a Covid-19 restriction is supplied