Cancellation Policy

Online Reservations:

  1. Thrillzone Website 

  • Thrillzone has a 24 hours cancellation policy for online reservations to receive a full refund. As an alternative Thrillzone offers flexibility to move bookings to another date or even put them on hold temporarily if the dates are unsure at the moment
     

  • For cancellations, customers needs to either reach out via phone, e-mail or be in store
     

  • Payment made on website would be refunded online and cannot be refunded in the store2. 

 

    2.  Third Party Websites

  • For reservations made on third-party websites, Thrillzone offers to move the bookings if customers have paid full price for the activity.
     

  • Bookings made for discounted time slots, Thrillzone offers to move the booking to another date and time, if the customer pays the difference to the original price.
     

  • If customers would like to cancel a reservation that was made over a third party website, the customer needs to contact the Third-party website directly. Thrillzone offers support if needed to go through the process with Third-party websites.
     

  • Thrillzone CAN NOT give Refunds for reservations made on Third-party websites.
     

  • Thrillzone offers the option to use the value spent on Third-party websites on any other activity if the customer pays the difference in the value.

 

Phone Reservations:

  • Thrillzone offers a 24-hour cancellation policy on phone payments.

  • Thrillzone offers the flexibility to move the reservation or change of activity if needed, provided a difference in the value is paid

Walk In Reservations:

  • Thrillzone offers a 24-hour cancellation policy on reservations made in the store.

  • Thrillzone offers the flexibility to move the reservation or change of activity if needed, provided a difference in the value is paid

Cancellation cause by Covid-19:

 

  • Thrillzone understands how difficult the pandemic has been for everyone. Customers unable to attend their booking because of covid-19 restrictions would be offered to move the booking to any other time. 

  • A full refund would be also be provided as long as proof of a Covid-19 restriction is supplied